Shipping policy

Parcels must be signed for upon delivery. If you are not able to accept the parcel, it will be held at the local depot for 3 days. After this, the parcel will be returned to Combat Essentials at a cost of £6.99. This charge, plus a further £5.99, will be billed for re-delivery.

We recommend providing an alternative delivery address if you are unlikely to be available at your chosen address.

a. Where We Deliver

We deliver internationally. Please email us separately for international postal and courier charges.

All deliveries must be signed for, except items sent by post that are small enough to be placed through your letterbox. Please keep the receipt enclosed with your goods.

b. Delivery Charges & Options

Option	Cost	Order Cut-Off
Standard 3–5 Days (Order Monday – Delivery by Thursday)	£6.99	9am – 3:30pm
UK 48 Hours (Working Days e.g. Order Sunday – Delivery by Wednesday)	£9.99	Before 3.00pm

Please Note – Couriers deliver Monday to Friday. If you pay for 24-hour delivery on a Friday before 1pm, your order will be delivered the following Monday (except Bank Holidays).

Small and light items sent by Royal Mail are delivered Monday – Saturday.

Occasionally, delivery times may not be met due to unforeseen reasons. In such cases, the courier will downgrade the service and refund the difference.

Surcharges

A delivery surcharge (ONLY for the zones listed below) will be added to the total order cost when debiting your account.

Zone	Description	Postcodes	Additional Surcharge
Zone 2	The Highlands and Islands of Scotland	Including postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE	£5.99
Zone 3	Northern Ireland, Isle of Man, Isles of Scilly	Including postcodes BT, IM, TR21-25	£5.99

We make every effort to keep delivery charges as low as possible. Charges depend on product type, delivery option (standard 3–5 working days or premium), and whether all items are delivered together. You only pay one delivery charge per order, regardless of the number of products.

The applicable delivery charge is shown on the order form. Additional charges apply for premium delivery services. You will always see all charges before submitting your order. Occasionally, software errors may cause incorrect weight-based charges; in such cases, we will contact you and charge the correct standard rate.

For large items (e.g. staffs over 60 inches, punching bags, Wing Chun dummies), extra costs apply. Customers will be notified before processing and may confirm or cancel the order.

Goods are dispatched by a reputable carrier, using the service selected at checkout. Delivery times are estimated but may be delayed due to circumstances beyond our control. We cannot be held responsible for such delays.

In cases of non-delivery or missing parcels, standard investigation channels will be followed before replacements or compensation are provided.

Customers must check deliveries before signing. We will not accept liability for transit damage if goods are signed for without reference to condition.

Any damages or shortages must be reported in writing or by phone within 1 day of receipt. If the box is visibly damaged on delivery, it must be signed for as damaged.

Signed proof of carrier is required where a parcel is damaged or items are missing.

Where goods are lost, damaged or distorted after delivery but before ownership has passed, the purchaser will indemnify us against this loss, provided it has not resulted from our negligence.

Risk of loss or damage passes to you on delivery or on the first attempted delivery date.